“When distributors do not sell a supplier’s products on a certain day, VIP does not receive a file, which triggers a call to the distributor to inquire as to whether they had sales on that day. This can be avoided by creating a Zero Sales record for every day a file is created…A zero sales record can be either added to each day’s sales file segment for each supplier or only created for days when no sales are recorded.“
We’ve made modifications to the sales file to include the zero record in version 8.10.29 and higher. Unfortunately, we did not include the zero record entry in our calculation for the total number of records field which will result in the “Total # of records does not agree” error message from SRS. This has been addressed in version 8.11.5.
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